Operations
Operations Coordinator
Orchestrer programmes + support students/mentors
STORYTELLING & COMMUNICATION//ENTREPRENEURIAT & BUSINESS//AUTOMATISATION & IA//DATA & CLOUD//SOFTSKILLS & LEADERSHIP//TECH & VIBECODING//UX-UI DESIGN//GENERATIVE AI//GROWTH HACKING & MARKETING DIGITAL//MULTIMEDIA & CONTENTS CREATION//PRODUCTIVITE//CARRIERE//EMPLOYABILITE//BUILT IN MOHAMMEDIA//
STORYTELLING & COMMUNICATION//ENTREPRENEURIAT & BUSINESS//AUTOMATISATION & IA//DATA & CLOUD//SOFTSKILLS & LEADERSHIP//TECH & VIBECODING//UX-UI DESIGN//GENERATIVE AI//GROWTH HACKING & MARKETING DIGITAL//MULTIMEDIA & CONTENTS CREATION//PRODUCTIVITE//CARRIERE//EMPLOYABILITE//BUILT IN MOHAMMEDIA//
STORYTELLING & COMMUNICATION//ENTREPRENEURIAT & BUSINESS//AUTOMATISATION & IA//DATA & CLOUD//SOFTSKILLS & LEADERSHIP//TECH & VIBECODING//UX-UI DESIGN//GENERATIVE AI//GROWTH HACKING & MARKETING DIGITAL//MULTIMEDIA & CONTENTS CREATION//PRODUCTIVITE//CARRIERE//EMPLOYABILITE//BUILT IN MOHAMMEDIA//
Niveau
Junior-Mid (2+ ans)
Localisation
Hybrid (Mohammedia)
Type
CDI
Ta Mission
Être le/la chef(fe) d'orchestre des opérations quotidiennes: onboarding students, planning sessions mentors, support technique, tracking progression. Tu garantis que chaque programme se déroule sans friction.
Stack Technique
Notion
Google Sheets
Zoom
Slack
Calendly
Responsabilités
- Onboarder nouveaux students (emails, calls, setup accounts)
- Planifier sessions mentorat (Calendly + confirmations)
- Support students/mentors (Slack, email, appels)
- Tracker progression programmes (Notion dashboards)
- Gérer incidents (no-shows, technical issues, complaints)
- Reporting hebdomadaire (completion rates, satisfaction)
- Améliorer processes (automatisations, playbooks)
Profil Recherché
- 2+ ans d'expérience operations coordinator ou customer success
- Organisation impeccable (gestion multi-programmes simultanés)
- Communication excellente (écrit + oral)
- Outils: Notion expert, Google Workspace, Calendly
- Problem-solving (résoudre incidents rapidement)
- Empathie (support students en difficulté)
- Français + Anglais courant
Nice to Have
- •Expérience EdTech ou service client SaaS
- •Background enseignement ou coaching
- •Basic data analysis (Google Sheets formulas)
- •Connaissances CRM (HubSpot, Pipedrive)
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